Warranty Policy

Warranty Policy

At JNVSDGB, we stand behind the quality of our tools and aim to provide a dependable shopping experience. All products purchased from https://purelinkon.com/ include a 1-Year Limited Warranty for added peace of mind.

1. Warranty Coverage

Our 1-Year Limited Warranty covers manufacturing defects in materials and workmanship under normal, intended use for 12 months from the date of delivery.

2. What Is Covered

This warranty applies to:

  • Defects caused by faulty materials

  • Defects resulting from improper manufacturing

  • Product failures occurring under normal usage within the warranty period

3. What Is Not Covered

The following are not covered under this warranty:

  • Damage caused by misuse, abuse, accidents, or neglect

  • Normal wear and tear or cosmetic damage

  • Consumable parts (e.g., drill bits, sanding accessories, cutting blades)

  • Damage from unauthorized repairs, modifications, or alterations

  • Damage caused by external factors such as water exposure, impact, improper storage, or environmental conditions

  • Lost or stolen items

We aim to be fair and reasonable, but we cannot provide coverage for issues unrelated to manufacturing defects.

4. How to Make a Warranty Claim

If you believe your product has a manufacturing defect, please follow these steps:

Contact our support team at support@purelinkon.com with:

  • Your full name and order number

  • A clear description of the issue

  • Photos or videos showing the defect

Our team will review your claim and respond with the next steps.
If a return or inspection is required, you will receive detailed instructions by email.

5. Repair or Replacement

If your warranty claim is approved:

  • We may repair the product,

  • Or provide a replacement unit if repair is not possible,

  • Or offer a comparable model if the original is no longer available.

In rare cases where neither repair nor replacement is feasible, we may issue a refund or store credit.

All resolutions will be based on product availability and the nature of the defect.

6. Warranty Shipping

  • Customers are responsible for return shipping costs unless our team confirms the defect.

  • If the defect is verified, we will cover the cost of sending the repaired or replacement item back to you.

  • We recommend using a trackable shipping method to ensure safe delivery of the return.

7. Important Legal Information

  • This warranty is non-transferable and applies only to the original purchaser.

  • It does not affect or limit your statutory rights under applicable consumer protection laws.

Contact Us

If you have questions about warranty coverage or need assistance with a claim, we’re here to help.

Email: support@purelinkon.com
Support Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. (U.S. business hours)
We reply within 12 hours on business days and 24–48 hours on weekends or holidays.